Contact Empire State Building Tours
Questions about skip-the-line tickets, 102nd-floor upgrades, group bookings or cancellations? Our support team responds within one business day (Mon–Fri, 09:00–17:00 EST).
Need Assistance?
Whether you’re booking general admission, upgrading to the 102nd-floor observatory, or arranging a private group tour, drop us a line with your preferred date, ticket type, and booking reference for the fastest help.
Email Support
Our ticket specialists monitor this inbox throughout the work-week and will provide detailed guidance on tours, tickets, packages, and any special requests.